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Electricity Distribution Network Operators

Contacting your Electricity Distributor(1)

If you would like to enquire about a service provided by your electricity distributor, please contact them using the details in the Distribution Network Operators (DNOs) look-up table.

Finding your Distribution Network Operators (DNOs)

To identify your electricity distributor you’ll need the relevant first two digits shown as part of your MPAN (Meter Point Administration Number).
Your MPAN is the unique identifying number for the electricity meter at your property, often referred to as a 'Supply Number' or 'S' number. This number is made up of 13 digits highlighted in the bottom row of the illustration below.
The MPAN will be shown on any bills you have, and may also appear on a recent letter or email we’ve sent you.

For example the ‘10’ in the bottom row corresponds with the Distribution ID for UK Power Networks in the look-up table right. Alternatively, you can call us on 0845 366 3661* to find out who your electricity distributor is.

Please note, if you call your electricity distributor outside normal working hours, they will treat this as having been received at the start of business on the following working day.

MPAN PrefixAreaCompany & AddressEmergency NumberGeneral Enquiries

10

East England

UK Power Networks
UK Power Networks, Fore Hamlet, Ipswich, Suffolk, IP3 8AA
ukpowernetworks.co.uk

Free phone number 105

0800 029 4285

11

East Midlands

Western Power Distribution
Information Centre, Western Power Distribution, Avonbank, Feeder Road, Bristol, BS2 OTB
westernpower.co.uk

Free phone number 105

0800 096 3080

12

London

UK Power Networks 
UK Power Networks, Fore Hamlet, Ipswich, Suffolk, IP3 8AA
ukpowernetworks.co.uk

Free phone number 105

0800 029 4285

13

North Wales, Merseyside and Cheshire

Scottish Power Energy Networks 
Customer Service, SP Energy Networks, PO Box 168, Prenton, CH26 9AY
scottishpower.com

Free phone number 105

0330 101 0444

14

West Midlands

Western Power Distribution
Information Centre, Western Power Distribution, Avonbank, Feeder Road, Bristol, BS2 OTB
westernpower.co.uk

Free phone number 105

0800 096 3080

15

North East England

Northern Powergrid 
Northern Powergrid, RSXE-RCZX-XKBL, Manor House, Station Road, Penshaw, Houghton-le-Spring, Tyne and Wear, DH4 7LA
northernpowergrid.com

Free phone number 105

0845 070 7172

16

North West England

Electricity North West
Customer Relations, Electricity North West, PO Box 4375, Manchester, M61 0ET
enwl.co.uk

Free phone number 105

0800 048 1820

17

North Scotland

Scottish and Southern Energy
Scottish Hydro Electric Power Distribution, Inveralmond House
sse.com

Free phone number 105

0800 048 3516

18

Central and Southern Scotland

SP Energy Networks 
Customer Service, SP Energy Networks, PO Box 8729, Bellshill, ML4 3YD
scottishpower.com

Free phone number 105

0330 101 0444

19

South East England

UK Power Networks
UK Power Networks, Fore Hamlet, Ipswich, Suffolk, IP3 8AA
scottishpower.com

Free phone number 105

0800 029 4285

20

Southern England

Scottish and Southern Energy Power Distribution
Southern Electric Power Distribution, Walton Park, Walton Road, Cosham, Portsmouth, PO16 1UJ
sse.com

Free phone number 105

0800 048 3516

21

South Wales

Western Power Distribution
Information Centre, Western Power Distribution, Avonbank, Feeder Road, Bristol, BS2 OTB
westernpower.co.uk

Free phone number 105

0800 096 3080

22

South West England

Western Power Distribution
Information Centre, Western Power Distribution, Avonbank, Feeder Road, Bristol, BS2 OTB
westernpower.co.uk

Free phone number 105

0845 601 2989

23

Yorkshire

Northern Powergrid 
Northern Powergrid, RSXE-RCZX-XKBL, Manor House, Station Road, Penshaw, Houghton-le-Spring, Tyne and Wear, DH4 7LA
northernpowergrid.com

Free phone number 105

0800 011 3332

24

Independent

Independent Power Networks Ltd
Energy House, Woolpit Business Park, Bury St Edmunds, Suffolk IP30 9UP
independentpowernetworks.co.uk

Free phone number 105

01359 243 311

25

Independent

ESP Electricity Limited 
Hazeldean, Station Road, Leatherhead, Surrey, KT22 7AA
espelectricity.com 

Free phone number 105

01372 227 560

26

Independent

Energetics Electricity Ltd 
International House, Stanley Boulevard, Hamilton International Technology Park, Glasgow, G72 0BN
energetics-uk.com

Free phone number 105

01698 404 949

27

Independent

The Electricity Network Company Ltd (GTC) 
GTC, Energy House, Woolpit Business Park, Bury St Edmunds, Suffolk, IP30 9UP
gtc-uk.co.uk

Free phone number 105

01359 243 311

28

Independent

UK Power Networks (IDNO) Limited 
Fore Hamlet, Ipswich, Suffolk, IP3 8AA
ukpowernetworks.co.uk

Free phone number 105

0800 029 4285

Getting in touch

If you haven't found what you're looking for, you can call, email or complete a form for help.

Frequently Asked Questions

Helpful answers to some of the more common questions.

Energy glossary

Use our glossary to understand the technical jargon used in the electricity and gas supply industry.

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Treating customers fairly.

CCS Framework membership benefits

Crown Commercial Service is delivering value for the nation through outstanding commercial capability and quality customer service. EDF Energy is one of the UK's largest energy companies and the largest producer of low-carbon electricity. Together, we're working to help public sector organisations simplify their energy purchasing, understand the market and save time and money. Find out more