| Customer Commitment | Measure | Score / Metric | |
|---|---|---|---|
| April 2015 | May 2015 | ||
| Better Service | Speed of answering calls within 20 seconds | 95.90% | 95.28% |
| Better Service | ISO 9001 and ServiceMark accreditation | ServiceMark accreditation obtained. | ServiceMark accreditation obtained. |
Crown Commercial Service is delivering value for the nation through outstanding commercial capability and quality customer service. EDF Energy is one of the UK's largest energy companies and the largest producer of low-carbon electricity. Together, we're working to help public sector organisations simplify their energy purchasing, understand the market and save time and money. Find out more