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Better service

Customer CommitmentMeasureScore / Metric
April 2015May 2015
Better Service

Speed of answering calls within 20 seconds 

95.90%
(Down 0.39% point)

95.28%
(Down 0.62% point)

Better Service

ISO 9001 and ServiceMark accreditation 

ServiceMark accreditation obtained.ServiceMark accreditation obtained.

CCS Framework membership benefits

Crown Commercial Service is delivering value for the nation through outstanding commercial capability and quality customer service. EDF Energy is one of the UK's largest energy companies and the largest producer of low-carbon electricity. Together, we're working to help public sector organisations simplify their energy purchasing, understand the market and save time and money. Find out more