Better service
| Customer Commitment | Measure | Score / Metric | |
|---|---|---|---|
| April 2015 | May 2015 | ||
| Better Service | Speed of answering calls within 20 seconds | 95.90% | 95.28% |
| Better Service | ISO 9001 and ServiceMark accreditation | ServiceMark accreditation obtained. | ServiceMark accreditation obtained. |