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Getting in contact

View framework benefits

Key EDF Contacts

We have a number of ways that you can contact us:

Live Chat 

For quick questions

Same day response

Available via MyBusiness

Phone Call 

For in depth questions

New routing system to specialist teams

0845 300 4904 


Online query reporting

48 hour turnaround

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CCS Customer Services, Operational Support Team

EDF CCS RM, Account Management Team

Meet the team

To help you find the person you're looking for, meet our dedicated team for CCS framework members.

Senior Manager of Public Sector 

Partnership Accounts

Availability: Monday to Friday 9am to 5pm

07875 110 320





Our customer commitments

Our three promises to customers are to deliver fair value, better service and simplicity.


Log into MyBusiness to view bills, manage your queries online and download your data.  

Triad service

Our Triad Service in Market Insight is part of helping you manage cost when the capacity in the grid reaches maximum demand.

How is it for you?

Is your portal running the way you like it to work?

CCS Framework membership benefits

Crown Commercial Service is delivering value for the nation through outstanding commercial capability and quality customer service. EDF Energy is one of the UK's largest energy companies and the largest producer of low-carbon electricity. Together, we're working to help public sector organisations simplify their energy purchasing, understand the market and save time and money. Find out more