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Help when you need it

Frequently Asked Questions

Helpful answers to some of the more common questions.

Energy glossary

Use our glossary to understand the technical jargon used in the electricity and gas supply industry.

Emergency contact list

Contacting your Electricity Distribution Network Operators (DNOs).

Complaints handling procedure

If you aren’t happy, we want to hear about it so we can put it right.

Our customer commitments

Treating customers fairly.

Understanding your bill

If you are having difficulty understanding any section of your bill our detailed guide can help make things clearer.

Getting in touch

If you haven't found what you're looking for, you can call, email or complete a form for help.

How is it for you?

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