Help when you need it

Helpful answers to some of the more common questions.

Use our glossary to understand the technical jargon used in the electricity and gas supply industry.

Contacting your Electricity Distribution Network Operators (DNOs).

If you aren’t happy, we want to hear about it so we can put it right.

Treating customers fairly.

If you are having difficulty understanding any section of your bill our detailed guide can help make things clearer.

If you haven't found what you're looking for, you can call, email or complete a form for help.

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