Use our glossary to understand the technical jargon used in the electricity and gas supply industry.
Emergency contact list
Contacting your Electricity Distribution Network Operators (DNOs).
Complaints handling procedure
If you aren’t happy, we want to hear about it so we can put it right.
Understanding your bill
If you are having difficulty understanding any section of your bill our detailed guide can help make things clearer.
Getting in touch
If you haven't found what you're looking for, you can call, email or complete a form for help.
How is it for you?
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