Help when you need it
Frequently Asked Questions
Helpful answers to some of the more common questions.
Energy glossary
Use our glossary to understand the technical jargon used in the electricity and gas supply industry.
Emergency contact list
Contacting your Electricity Distribution Network Operators (DNOs).
Complaints handling procedure
If you aren’t happy, we want to hear about it so we can put it right.
Our customer commitments
Treating customers fairly.
Understanding your bill
If you are having difficulty understanding any section of your bill our detailed guide can help make things clearer.
Getting in touch
If you haven't found what you're looking for, you can call, email or complete a form for help.
How is it for you?
Is your edfenergy.com/ccs portal running the way you like it to work?
Your CCS Processes Document
For all your account enquiries from how to pay, adding a site addition, to submitting meter readings. You'll find all the answers, right here in your CCS Processes Document.