Electricity Distribution Network Operators
Contacting your Electricity Distributor(1)
If you would like to enquire about a service provided by your electricity distributor, please contact them using the details in the Distribution Network Operators (DNOs) look-up table.
Finding your Distribution Network Operators (DNOs)
To identify your electricity distributor you’ll need the relevant first two digits shown as part of your MPAN (Meter Point Administration Number).
Your MPAN is the unique identifying number for the electricity meter at your property, often referred to as a 'Supply Number' or 'S' number. This number is made up of 13 digits highlighted in the bottom row of the illustration below.
The MPAN will be shown on any bills you have, and may also appear on a recent letter or email we’ve sent you.
 | For example the ‘10’ in the bottom row corresponds with the Distribution ID for UK Power Networks in the look-up table right. Alternatively, you can call us on 0845 366 3661* to find out who your electricity distributor is. |
Please note, if you call your electricity distributor outside normal working hours, they will treat this as having been received at the start of business on the following working day.
| MPAN Prefix | Area | Company & Address | Emergency Number | General Enquiries | |
|---|---|---|---|---|---|
10 | East England | UK Power Networks | Free phone number 105 | 0800 029 4285 | |
11 | East Midlands | Western Power Distribution | Free phone number 105 | 0800 096 3080 | |
12 | London | UK Power Networks | Free phone number 105 | 0800 029 4285 | |
13 | North Wales, Merseyside and Cheshire | Scottish Power Energy Networks | Free phone number 105 | 0330 101 0444 | |
14 | West Midlands | Western Power Distribution | Free phone number 105 | 0800 096 3080 | |
15 | North East England | Northern Powergrid | Free phone number 105 | 0845 070 7172 | |
16 | North West England | Electricity North West | Free phone number 105 | 0800 048 1820 | |
17 | North Scotland | Scottish and Southern Energy | Free phone number 105 | 0800 048 3516 | |
18 | Central and Southern Scotland | SP Energy Networks | Free phone number 105 | 0330 101 0444 | |
19 | South East England | UK Power Networks | Free phone number 105 | 0800 029 4285 | |
20 | Southern England | Scottish and Southern Energy Power Distribution | Free phone number 105 | 0800 048 3516 | |
21 | South Wales | Western Power Distribution | Free phone number 105 | 0800 096 3080 | |
22 | South West England | Western Power Distribution | Free phone number 105 | 0845 601 2989 | |
23 | Yorkshire | Northern Powergrid | Free phone number 105 | 0800 011 3332 | |
24 | Independent | Independent Power Networks Ltd | Free phone number 105 | 01359 243 311 | |
25 | Independent | ESP Electricity Limited | Free phone number 105 | 01372 227 560 | |
26 | Independent | Energetics Electricity Ltd | Free phone number 105 | 01698 404 949 | |
27 | Independent | The Electricity Network Company Ltd (GTC) | Free phone number 105 | 01359 243 311 | |
28 | Independent | UK Power Networks (IDNO) Limited | Free phone number 105 | 0800 029 4285 | |
Getting in touch
If you haven't found what you're looking for, you can call, email or complete a form for help.
Energy glossary
Use our glossary to understand the technical jargon used in the electricity and gas supply industry.
