What technologies are eligible for the Feed-in Tariff Scheme (FITs)?
Feed-in Tariffs are for eligible generators with one of the following technologies; Solar Photovoltaic, Wind Turbine, Anaerobic Digestion, Hydro, Micro CHP.
How does a Power Purchase Agreement (PPA) work?
Visit our website to find out more about Power Purchase Agreements.
How can I find out more about Power Purchase Agreements (PPAs)?
Visit our website for more information or complete the contact us form and a Senior Relationship Manager will give you a call back.
What is MyBusiness?
MyBusiness is a free service available to all our customers. Besides copies of your invoices, you can access simple information about your electricity usage. This includes your half hourly data presented in easy to understand graphs. Find out more information about MyBusiness.
How can I find out more about the wholesale market?
In the fast moving world of wholesale electricity prices Market Insight our online service provides you with a range of information to help you make better energy decisions and navigate one of the world's most volatile and regulated markets. Find out more about Market Insight.
How long is my contract with EDF?
If your site(s) are part of the Crown Commercial Service Framework then your contract with EDF is dictated by your Customer Access Agreement. To find out more about the Crown Commercial Service Framework with EDF please visit The Framework page.
How do I know if my site is exempt from Climate Change Levy (CCL)?
Any supply from renewable sources is automatically exempt from CCL, as is domestic or charitable non-business use. If your organisation is defined as an energy intensive user or a horticulture user, the supply may also qualify for partial exemption. For more specific information on exemptions, contact the Department of Energy and Climate Change (DECC) on 0300 060 4000 or visit www.hmrc.gov.uk
How can I find out more about my invoice?
If you find it difficult to understand all the elements on your bill, the help you need is right here. This illustrated guide (PDF) explains what each element of your bill is and how it all ties together. It covers both types of contracts available through the Crown Commercial Service Framework: all inclusive and pass-through
Can I change how my site are priced?
Switching your Price Point from an All Inclusive to a Pass-through contract will give you more transparency around your invoices. It could also help you make even greater savings if you reduce your consumption. To find out more see Pricing Point.
When is the next Framework event?
More information on upcoming events for Crown Commercial Service members can be found on the news and events page.
When is the next Framework webinar?
More information on upcoming webinars for Crown Commercial Service members can be found on the news and events page.
How can I find out more about the Framework?
See how the Crown Commercial Service Framework is structured and how it benefits you.
What is DUoS?
These are costs charged by the local Distribution Network Operators. It covers transporting electricity from the transmission system, and some directly connected generators, to customers. For most Half Hourly supplies, DUoS costs are normally charged in three time bandings, representing peak, standard and off-peak consumption periods. Find out more about Non-Energy Costs.
What is TNUoS?
The costs charged by the transmission network companies. It covers transporting electricity across the transmission system to the distribution networks, directly connected generators and customers. TNUoS costs are calculated once a year, in a calculation based on your site's electricity consumption during three specific half hour periods in the winter, called Triad periods. Find out more about Non-Energy Costs.
How can I find out more about TNUoS charges?
For more information about Electricity Transmission Charges see the National Grid website.
What do I do if I think I have a gas leak?
If you smell gas, think you have a gas leak or have any concerns regarding carbon monoxide, immediately open all windows and doors and extinguish any naked flames including cigarettes, then call the Gas Emergency Services free on 0800 111 999. This is a national 24 hour emergency number and is available to all areas.
Who should I contact if I have a power cut?
Your electricity network operator looks after the safety and security of your electricity supply. In the event of an electrical emergency or power outage you can contact your individual operator by using the emergency contact number 105. For General Enquiries you need to contact your electricity distributor. To identify your electricity distributor you’ll need the relevant two digits shown as part of your supply number on your electricity bill. This number is made up of 13 digits and shown in the bottom row of the 'S grid'.
Who is my Distribution Network Operator?
To identify your electricity distributor you'll need the relevant two digits shown as part of your supply number on your electricity bill. This number is made up of 13 digits and shown in the bottom row of the 'S grid'.
What is EDF Energy mix?
Every year we must publish details of the fuel sources we use to generate our customers' electricity. The information on this link covers our two active supply licences, EDF Customers ltd and British Energy Direct Limited, for the period from April 2017 to March 2018.
Our customers' electricity is sourced from our own UK power stations, the wholesale energy market and other independent power generators. We are a major supporter of independent renewable generators. To find out more about our energy mix visit Fuel Mix.
What is a Model Contract?
The Model Contract is a contract between Crown Commercial Services Members and EDF. Without a signed Model Contract being received by EDF we are unable to provide you with a Framework price for your portfolio. To find out more about The Crown Commercial Service Framework with EDF please visit The Framework.
How do I claim reduced rate VAT?
Paying the right amount of Value Added Tax (VAT) is fundamental to any large business. In some circumstances, you may be eligible for the reduced rate of VAT. The simple guidelines on the EDF website explains whether you are likely to be eligible for the reduced rate. If you are eligible then you can notify us by completing a VAT Declaration form.
How can I find out more about the Government's VAT guidelines?
To learn about the government's VAT guidelines, please visit the HMRC website.
How do I get paid for my generation contract with EDF?
EDF sends advice notices retrospectively on the 10th working day one month after generation. On receipt of the notice you will need to raise an invoice against the advice note and EDF will make a payment in line with the contract terms, which is typically 10 working days from the date of the invoice.
Can a PFI join the CCS Framework?
A PFI can join the Framework as long as they are representing a Government entity. To do this the PFI must take over the electricity contract which involves signing two contracts. The first is the Customer Access Agreement (CAA) with Crown Commercial Service (CCS).
The CAA must be dated from the date that you would like the invoices to be re billed in the new name from. Once this is signed CCS formally notify EDF and request we send out the Model Contract for signature.
The Model Contract is the final part of the Tripartite Agreement which allows you to benefit from all the Framework has to offer. Under the Framework both documents must be signed and returned before we can make the change and re bill the invoices to the new responsible party. Once the CAA and Model Contract have been signed and returned invoices can be re billed back to the effective date on the contracts.
Can I move my sites to another entity within the Framework?
Sites can be moved within the Framework as long as the new entity is representing a Government entity. To do this the new entity must take over the contract for the trust which involves signing two contracts.
The first is the Customer Access Agreement (CAA) with Crown Commercial Service (CCS). The CAA must be dated from the date that you would like the invoices to be re billed in the new name from. Once this is signed CCS formally notify EDF Energy and request we send out the Model Contract for signature.
The Model Contract is the final part of the Tripartite Agreement which allows you to benefit from all the Framework has to offer. Under the Framework both documents must be signed and returned before EDF Energy can make the change and re bill the invoices to the new responsible party. Once the CAA and Model Contract have been signed and returned, invoices can be re billed back to the effective date on the contracts.