Terms and Conditions
Website Terms for www.edfenergy.com (the Website)
These Website Terms tell you how you may use the Website (which includes, but is not limited to, MyAccount and MyCampus). These terms are entirely separate to any energy supply contract you have with us. These terms only relate to your use of this Website.
Please read these Website Terms carefully before you use the Website. They are a legally binding agreement and contain important information on your legal rights and obligations.
If there is any conflict or ambiguity between these Website Terms and your energy supply contract, your energy supply contract shall take precedence.
- MyAccount is the online service we provide to our customers to enable our customers to easily access their account details.
- MyCampus is the online portal where information, links, documents and other material can be exchanged between users.
- MyAccount and MyCampus are restricted parts of this Website and only authorised users may access these parts of the Website.
By accessing or using the Website you accept these Website Terms and agree to comply with them. If you do not agree to these Website Terms, please do not use any part of the Website.
Changes to these Website Terms and the Website
We may revise and update these Website Terms at any time and will indicate at the top of the page when these Website Terms were last revised. Please periodically review these Website Terms as your continued use of the Website indicates your agreement to any changes that we make.
We aim to update the Website regularly, and may change the Website at any time. However, any of the content on the Website may be out of date at any given time, and we are under no obligation to update such content.
Accessing and using the Website
We permit access to the Website on a temporary basis. We reserve the right to withdraw or amend access to the Website, MyAccount and MyCampus without notice at any time.
If we withdraw or amend your access to the Website (including to any Content posted/uploaded by you) we may delete or block access to any content on the Website (including to any Content) or in your account (whether uploaded by you, other users or otherwise), and we are under no obligation to unblock or reactivate your account. We will not be responsible to you if for any reason the Website, Content, or your account is unavailable at any time or for any period.
Nothing in these Website Terms affects any of your rights under your energy supply contract with us.
If your account or access to the Website is terminated (whether by you or by us) these Website Terms will remain in effect.
You must not use the Website for any illegal purpose or for any purpose that in our reasonable opinion damages our reputation or the reputation of any of our Group Companies, customers, suppliers or other users.
Before you can access MyAccount or MyCampus you may be required to complete a registration process by providing the information requested by us. Such information must be complete, accurate, up to date and not misleading. We may rely on any information provided by you so it is important you comply with this requirement.
If you provide us with incomplete, in accurate, out of date or misleading information we may suspend or terminate your account at any time.
You may be required to meet certain criteria as set out on the Website or in other information that we provide to you in order for us to grant you access to MyAccount or MyCampus. The setting of any such criteria shall be in our sole discretion, but we will explain what those criteria are. We reserve the right to refuse access to or disable the Website, MyAccount or MyCampus at any time.
You must tell us promptly about any changes to the information that you have provided to us. You can do this by contacting us using the details provided at the end of this page.
Usernames and passwords
You must treat any username, password and any other account security information that we send you as confidential, and you must not disclose it to any third party. You are responsible for all uses of your username and password, whether or not authorised by you, unless we are at fault for a breach of confidentiality in respect of your username and password.
If you think that somebody else knows your username or password you can change your password by logging into MyAccount or MyCampus and using the ['change password'] option or you can tell us so that we can change your account details. Please contact us using the details provided at the end of this page if you believe your account is no longer secure.
Your account is personal to you and you may not share, sell, transfer, assign or licence your account to any other person at any time.
This section tells you how you may upload content and blog on MyCampus or elsewhere on the Website.
You are responsible for the content, accuracy and suitability of any text, images, photos, video, audio and other material posted or uploaded by you onto the Website (“Content”), and for the consequences of posting/uploading such Content. We will not be responsible for or liable to you or any third party for any such Content.
You must ensure that the Content does not violate these User Guidelines which governs how you may interact with other users and post/upload Content on the Website.
You must not post/upload Content that in our opinion:
- is unlawful, infringing, deceptive, fraudulent, invasive of privacy or publicity rights, or encourages conduct that would violate or violates any law or advocates illegal activity;
- is obscene, pornographic or sexually explicit or depicts graphic or gratuitous violence;
- makes threats of any kind or that intimidates, harasses, or bullies anyone or promotes, facilitates or organises any civil disturbance or riot;
- is derogatory, demeaning, malicious, defamatory, abusive, offensive, hateful or otherwise objectionable, or otherwise harms anyone
- promotes gambling;
- contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality or any computer software or hardware or telecommunications equipment;
- infringes any third party rights;
- solicits personal information from anyone under 18;
- impersonates any person or entity or misrepresent yourself in any way;
- advertises or solicits business for any of our competitors;
- contains restricted or password only access pages or hidden pages or images;
- promotes propaganda and/or symbols of organisations that are unconstitutional or illegal in the UK or any country in which this Website may be accessed; or
- provides a link to any of the above.
You are only permitted to post / upload Content that you have created or which you have permission to post / upload / share on the Website. You confirm to us that you own the Content posted by you or otherwise you have all necessary rights (including, but not limited to, copyright, trade marks and other intellectual property rights) and consents to publish the Content and to allow us and other users to use the Content in the manner set out in these Website Terms.
You agree to make the Content available to us and other users on the Website without payment or other compensation to you.
You are responsible for making back-up copies of the Content. We are not liable to you or any third party for any loss of or corruption or damage to Content.
By submitting Content, you give us an unrestricted right to copy, adapt, publish, translate, create derivative works, distribute, communicate to the public, perform, sell, licence and otherwise use the Content for any purpose in any form anywhere in the world for the full duration of your legal right.
No Moderation or Monitoring
We will not as a matter of course monitor or moderate any Content on this Website. However, if we decide to we may from time to time monitor or moderate Content on this Website for any reason, for example, as a result of receiving an abuse notification under the section below or otherwise if we have reason to believe any Content does not comply with these Website Terms.
If you believe that any Content on this Website infringes you rights, or is otherwise contrary to these Website Terms, you may send a notification of that alleged unlawful Content by contacting us using the contact details at the end of this page.
Abuse of User Guidelines
If we receive a complaint in relation to any Content posted/uploaded/shared by you, or if in our opinion any such Content is contrary to the User Guidelines and the Website Terms, you will provide us with any information and assistance we may require in order to investigate and/or rectify the issue. We will not cover any costs or expenses incurred by you when doing so.
Our Intellectual Property
We (and our licensors) are the owner of all rights in the Website and we reserve all such rights. You may only use the Website and the content in the Website as expressly stated in these Website Terms. You are prohibited from selling, licensing, distributing or otherwise making available the Website or the content in the Website.
You must not remove, modify or hide any branding or copyright or trade mark statements on such content printed or downloaded from the Website.
"[EDF Energy]" and other marks used on the Website are our trade marks or those of our licensors and may not be used without our prior written permission.
Your liability to us
If you to not comply with these Website Terms, and we incur any costs, loss, claims, expenses and other liabilities which result from your non-compliance, you agree to reimburse us for such costs, loss, claims, expenses and other liabilities. This is in addition to any other specific remedies we have in these Website Terms or under the law generally (such as our right to prevent you accessing the Website or to terminate your account on MyAccount or MyCampus).
Our liability to you
Information on the Website. The information on the Website, MyAccount and MyCampus is generic and does not relate to your specific circumstances or requirements. The information and content on the Website is provided without any guarantees, conditions or warranties as to their accuracy, relevance or appropriateness for you. We will have no liability arising from:
- your use or your inability to use the Website or any information/content on the Website; or
- any information/content available on the Website; or
- any reliance you place on any information/content available on the Website.
Third party rights. We provide no assurance that the use by you of information or content available on the Website (whether provided by us or other users) will not infringe third party rights (including, without limitation, intellectual property rights or privacy rights) and we will have no liability in this regard.
General exclusions of liability. We are only legally responsible to you as set out in these terms and conditions. We have no other duty or legal responsibility to you, and all responsibilities, guarantees and any other conditions implied by law or otherwise will not apply, as far as this is allowed by law.
We will not be legally responsible to you for any event or circumstance beyond our reasonable control.
We are not legally responsible to you in any way for any indirect or direct loss of income, business or profits, or for any other loss or damage that could not reasonably have been expected at the time we entered into this contract, other than that caused by us acting fraudulently. Also, we will not be legally responsible to you for any loss you suffer as a result of your responsibilities to any other person (however this is caused).
Nothing in these Website Terms will exclude our legal responsibility for death or personal injury caused by our negligence or legal responsibility resulting from us failing to carry out our legal duty under Part 1 of the Consumer Protection Act 1987 or for fraud.
Viruses, hacking and other offences
We will not be responsible for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, or for any loss or damage to any data or other proprietary material due to your use of the Website or to your downloading of any software or data from our Website.
You must not misuse the Website by knowingly introducing viruses, Trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to the Website, the server on which the Website is stored or any server, computer or database connected to the Website. You must not attack the Website via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any offence to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them.
Links to and from the Website
You may only link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists, or from any website that you do not own. You must not frame the Website on any other site. We reserve the right to withdraw this permission at any time.
Where the Website contains links or references to other sites and resources provided by third parties, these links and references are provided for your information only and constitutes neither an endorsement nor a recommendation. We have no control over the contents of third party websites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.
Other Important terms
We can transfer all or any of our rights and legal responsibilities under your contract without your permission. Your rights and duties under this contract apply only to you and cannot be transferred to any other person without our written permission.
If we don’t enforce any part of this contract at any time, this will not stop us from doing so in the future.
If any term of this contract is found not to be valid or cannot be enforced in full or in part, the rest of the contract will continue to apply as normal.
The laws of England apply to each contract with us and any disputes relating to your contract and all non-contractual disputes which relate to the services may only be heard in the English courts.
If you have any questions about these Website Terms please contact us using the Contact Us facility on the Website [Link]. You can also contact us via MyAccount or MyCampus.
EDF Energy plc operates this Website. EDF Energy plc is a company incorporated in England and Wales with company number 02366852 whose registered address is at 40 Grosvenor Place, Victoria, London SW1X 7EN. All references to ‘we’, ‘us’, ‘our’ or ‘EDF Energy’ in these Website Terms includes EDF Energy plc and all our Group Companies, and all our Group Companies may enforce these terms.
For the purposes of these Website Terms "Group Company" means a company or corporation which is: (i) the ultimate Holding Company of a person; or (ii) a Subsidiary of a person; or (iii) a Subsidiary of the ultimate Holding Company of a person; or (iv) an Associate of a person. For the purposes of this definition the terms "Holding Company" and "Subsidiary" shall have the meanings assigned to them by Section 1159 of the Companies Act 2006 and "Associate" shall have the meaning assigned to it by Section 430 of the Corporation Tax Act 2010.
Information We Collect
We collect certain personal information about you when you visit and/or register on the Website. For example:
- when you insert information into the Website when you register on the Website or otherwise; and
- when you visit the Website we will track your use of the Website by using cookies. Please see the section entitled "edfenergy.com Cookies" below.
We may collect and process information provided by you (whether manually, using cookies or otherwise).
Use and Storage of Your Information
This section explains how we will use your personal information. We may use the personal information you provide to us via the Website for the purposes of:
- hosting, administering, improving the Website or the services we offer via the Website;
- providing you with the information your request from us and keeping a record of the information with which you have been provided;
- to notify you about any changes to our Website, such as improvements or service/product changes, that may affect the Website service;
- asking you to participate in surveys and feedback relating to the Website and for processing and analysing the results of that survey or feedback internally;
- exercising our rights and performing our obligations under the Website Terms [Link] or under your energy supply contract with us;
- providing you with information about any services we or third parties provide that we believe may be of interest to you;
- for other purposes clearly stated on the page or other method in which you provide your information to us; and
- as necessary for you to enjoy the benefits associated with use of the Website
Transmission of Personal Data
We cannot guarantee the security of data sent to us electronically and you agree that the transmission of such data is at your risk.
Sharing of Your Information
We may share your personal information with third parties in the following ways:
- we may use third parties to process personal information on our behalf. (For example, we may use a third party to provide website or mobile application hosting services or to facilitate the provision of information to you or to provide services on our behalf);
- we may share your personal information with third parties who may contact you directly in relation to goods or services which may be of interest to you;
- we will release your personal information when we are required to do so for legal or regulatory purposes or as part of legal proceedings or to assist fraud protection and minimise credit risk;
- we may disclose your identity and contact details to a third party who is claiming that any Content posted/uploaded by you is a violation of their rights or who has otherwise been harmed by you in relation to your use of the Website. You will provide us with all relevant information relating to that claim without delay;
- we will release your personal information to others when you have given your consent to that release; and/or
- we may give personal information we hold about you to third parties as part of the process of selling our business; and/or
- in some circumstances, we may transfer your personal information to countries outside of the European Economic Area. If this occurs we will take steps to ensure that adequate measures are taken to protect your personal information.
What are cookies?
Cookies are small text files that are stored on your computer by your web browser. We use them to identify how visitors arrive at our site and the subsequent path they take through it. This helps us to improve our service to you.
If you wish to restrict or block cookies set by this Website, or any other website, you can do this through your browser settings. The "Help" function within your browser should give details of how to do this. Alternatively, you can find more details on how to control or delete cookies at www.allaboutcookies.org/
Please note that you may not be able to use many of the services on our Website or other websites without cookies.
While on this Website your web browser may interact with content from different servers and therefore cookies from other sources may be set on your computer during a visit to this site.
EDF Energy is committed to making this website accessible to all users, regardless of circumstances. We are actively working to increase the accessibility and usability of the site. If you have any questions or suggestions regarding the accessibility of this site, or if you have difficulty using any part of it, please contact us.
What are we doing?
To help us make the EDF Energy website a positive place for everyone, we've been using the Web Content Accessibility Guidelines (WCAG) 2.0. These guidelines explain how to make web content more accessible for people with disabilities, and user friendly for everyone.
The guidelines have three levels of accessibility (A, AA and AAA). We’ve chosen Level AA as the target for our website.
How are we doing?
We're working hard to achieve our goal of Level AA accessibility, but we realise there are some areas that still need improving. The following information explains what we're doing to make that happen.
1.2.5: Audio Description (Prerecorded)
We are working to get this implemented for all our videos on our site
How do I make the text bigger so that it is easier for me to read?
Some users might find screen text easier to read by increasing the size at which text is displayed. To do this you should simply adjust your browser’s settings.
Using Internet Explorer, go to View > Text size > and select the size you want.
Using Firefox, go to the View menu, select Zoom and then either zoom in Ctrl + +, Zoom out Ctrl + – or Reset Ctrl + 0
Using Google Chrome, click the menu icon (three horizontal lines) and then click the + or – on the same line as the word Zoom
You can also hold down CTRL and use the mouse wheel at the same time to change the text size for all the browsers above
What are PDFs and how do I read them?
PDF stands for Portable Document File. You need a plug-in called Adobe Acrobat Reader to view these files which you can download for free from Adobe’s website.
Users who have concerns about accessibility should visit Adobe’s accessibility website. Recent versions of Acrobat Reader have a Read Out Loud facility, which can be found under the View menu.
Hearing Impaired Customers
Our site has been designed to allow Screen Readers to read our pages. Customers with hearing difficulties can also find out about our products and services via Text telephone on: 0800 096 2929(1).
Visually Impaired Customers
If you would like to receive your bill in an appropriate format such as large print Braille, audio tape, or receive our Priority Services Register 'Code of Practice' in larger print, please contact us on 0800 269 450(1).
EDF Energy does not transfer title to any website content downloaded or used by User. Site content, including its selection and arrangement, is owned by EDF Energy and is protected by copyright and other laws
Limited permission to use website content (for the purposes stated in the preceding section) is specifically conditioned on the user's recognition, observance and retention of all copyright, trademark and other proprietary notices in Site content, and all proprietary and other intellectual property rights of EDF Energy in website content. The user shall not have any ownership rights in any email address, URL or other personal identifier that may be allocated to, or chosen by, him or her for the purposes of any services available through this site and the user's limited rights to use such identifier/address shall continue only for so long as the user's registration/User account remains valid for access to this site or the relevant service.
Any unauthorised use or copying of website content, or use of website content which breaches these Terms (or their spirit) may violate trademark, copyright and other proprietary rights, and civil and criminal statutes. Users shall not use any website content (or any other content made available through this site) in any manner that infringes any trademark, copyright or other proprietary rights. EDF Energy reserves all rights with respect to such unauthorised use or breach of these Terms.