We're pleased to say that we're now in a position where our meter operators are starting to return back to the field. What this means is that we're able to accept applications and liaise with your chosen meter operator to see if they can offer an appointment for your new connection.
There are now extra checks that we need to put in place to guarantee the safety of the meter operators, so you'll be asked to provide extra information after we've received and reviewed your application form.
Please note that if you do not have the cabling in place to support your new meter then you should contact your local Distribution Network Operator.
As of 1st November, all site additions are now managed directly by EDF via Club CCS.
Please visit https://ccs.edfenergy.com/form/ccs-site-additions to complete a site addition to the CCS portfolio.
If you have any queries, these can be emailed directly to to CustomerSuccessTeam@edfenergy.com.
If your site is already registered to EDF but you are taking over ownership we will need you to complete a Change of Ownership form, so we can move the account into the correct name before adding into the Framework.
This will be completed under a Deemed price (a copy of which will be provided by our Business moves team) when they complete the request.
Your site addition request can be submitted at any point, if this is received prior us completing the Change of Ownership, we will place the pricing on hold until this has been completed.
You might need to change your building’s electricity supply connection and meter if you are refurbishing a property or installing new equipment that needs more power than the current connection can cope with.
Progressing from your first supply request to finally receiving your first electricity bill can be complicated if you don't follow the correct steps.
For a step by step guide on how to set up a new connection please see our guide below. We're here to help you get the job done.
If you have requested a new supply or new connection through a developer or contractor, they are generally aware of the procedure and process through our main EDF website.
If you need us to disconnect the electricity supply to your premises please complete the termination of supply form. This helps us to:
If we need more information from you, a team member will contact you directly.
Please note that disconnection is a chargeable service. It is also permanent. If the supply needs to be reconnected later, we’ll treat it as a new connection which may also be charged.
When is a disconnection typically required?
For more information call 0845 366 3664(1) or email email@example.com
Do you need electricity at your site? Whether you’re looking for a permanent or temporary electricity connection, you need to know who to talk to, what to do – and, importantly, in what order.
Progressing from your first supply request to finally receiving your first electricity bill can be complicated if you don’t follow the correct steps. We're here to help you understand the roles and responsibilities of each party in the process, including your own.
1. Your organisation
We think your role is probably the most important in the electricity supply connections process, as you will have to co-ordinate and liaise between all the parties. Follow this e-guide and remember that it’s important to understand what you have to do and in what order, so that the other parties can connect your supply on time.
2. The Distribution Network Operator (DNO)
The DNO provides quotes and invoices for construction and installation of serivces as well as organising cabling from the grid to the meter.
3. The electricity supplier
Your supplier provides electricity contracts, organises metering installation, requests for a site to be made live and bills for the energy supplier to the site on an ongoing basis.
4. The meter operator (MOp)
The MOp will look after the metering contracts and mange the meter installation and maintenance.
These are the steps you need to follow to secure a successful new electricity connection.
To apply for a new electricity connection you’ll need to:
Once ‘availability’ has been established the DNO will:
Remember: The timescale to complete the new electricity connection is dependent on many factors including the complexity of the design, infrastructure requirements, land, planning and sub-station requirements. So, it’s important that you make an application for a new supply as early as possible and allow time for any planning or legal transactions to be completed.
To enable the DNO to programme your work, you will need to submit a quote acceptance form and payment.
Your DNO will now provide you with a unique reference number called the MPAN. The MPAN number is a 13 digit unique reference, used to identify your electricity supply point. You'll need to give this number to your electricity supplier when completing your application form so they can register your MPAN with MPAS.
The DNO will appoint a local engineer who will:
When you receive your MPAN, you can:
The metering industry is an open competitive market, and you can choose your own Non Half Hourly AMR or Half Hourly Meter (HH) Operator. Details of Meter Operators available can be found at www.meteroperators.org.uk/members.
Before the DNO can connect the new site to the grid you’ll need to:
A minimum of 20 working days notice is required prior to the preferred meter installation date to enable your supplier to:
And that's it, you're now set up.
Crown Commercial Service is delivering value for the nation through outstanding commercial capability and quality customer service. EDF Energy is one of the UK's largest energy companies and the largest producer of low-carbon electricity. Together, we're working to help public sector organisations simplify their energy purchasing, understand the market and save time and money. Find out more
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