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Making a complaint

Help when you need it

All EDF Energy Customer Service Advisers are fully trained to deal with complaints in a professional and sensitive way. We’ll do everything possible to fix things there and then, we’ll explain the steps we’re going to take and we’ll only close your complaint once you’re completely happy with the outcome, this usually happens within two working days. 

Contact a member of our team on the details below:

Service Excellence

At EDF Energy, we are committed to providing you with fair value and better service in a clear and simple way. We know that sometimes we get things wrong, so we’ve put together this e-guide to show what you can expect if you wish to complain.

This e-guide lets you know our complaints handling procedure. If you’re unhappy with the level of service you have received from us, please let us know so we can try to resolve the issue as quickly as possible.

Emergency contact list

If you would like to enquire about a service provided by your electricity distributor, please contact them using the details in the Distribution Network Operators (DNOs) list

Treating customers fairly

Our three promises to customers are to deliver fair value, better service and simplicity.

Getting in touch

If you haven't found what you're looking for, you can call, email or complete a form for help.

Frequently asked questions

Helpful answers to some of the more common questions.

CCS Framework membership benefits

Crown Commercial Service is delivering value for the nation through outstanding commercial capability and quality customer service. EDF Energy is one of the UK's largest energy companies and the largest producer of low-carbon electricity. Together, we're working to help public sector organisations simplify their energy purchasing, understand the market and save time and money. Find out more