Will I be eligible for a smart meter?
To be eligible for a smart meter, your supply must meet a range of criteria such as being NHH, Profile Class 1-4. There may also be other technical metering reasons why your meter may not be eligible for replacement at this time.
Do I have to pay for the installation of a smart meter?
You won't have to pay upfront to have a smart meter installed. There will be an increase in the metering charges that are currently applied through your energy bill.
Do I need broadband connection for my smart meter?
No. Smart meters transmit information on a separate wireless network, as they contain a GSM SIM card to send data via mobile GSM networks. They don't need a broadband connection to be active in your property.
Can I have a smart meter if the property is rented?
Gas & electricity meters belong to the energy supplier and, if the customer pays the bill, they are entitled to ask for a Smart meter. However, Ofgem recommends they speak to the owner of the property first to ensure they are not in breach of their rental agreement. If the owner of the property pays the energy bills, then they will be the person who decides whether a smart meter is installed.
Who will install my smart meter?
Our smart meter installers are fully accredited. Our team have received training at a level appropriate to the installation, including from a National Skills Academy for Power accredited provider or equivalent.
Is there any reason why a smart meter may not be installed?
Almost all our smart meter installations go ahead without a hitch. But every now and again we run into a problem which means we can’t fit one. There are various different reasons this could happen – it could be because after carrying out an inspection we found a health and safety problem, or that we need some extra equipment. If for any reason we are unable to install a smart meter at the time of your appointment, we will be in touch with you to explain what has happened and agree what will happen next.