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Your guide to smart metering

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Smart (SMETS2) and AMR (Automatic Meter Reading) meters are available for non-domestic customers with the Profile Class 1 – 4.

These meter technologies are introduced nationally to help create the national energy infrastructure needed for a low carbon future.

If you are classified as a non-microbusiness, you are able to choose between having an AMR meter and a smart meter.

As a non-domestic consumer, if your supply at a premise is CT metered (with a current transformer), then you are unable to have a smart meter installed at that site. The supply will need an AMR meter instead.

Watch as Tamzin takes you through smart meters

What a new AMR meter or a smart SMETS2 meter will help to provide

  • AMR and SMETS 2 meters have the capability to record and store profile (Half Hourly) and polled (Monthly Read) data
  • Both offer the potential to end estimated bills, no meter readers or estimating energy use
  • Both can remain fully working following a change of supplier
  • Both provide the data needed to the energy industry to make more informed long term investment decisions which could save customers money and reduce CO2 emissions 

While there are some similar benefits associated with each, there are also some key differences.

By choosing an AMR meter

  • AMR metering is available for CT metered supplies as well as whole current metered supplies.
  • You will be able to select your preferred AMR meter operator and data collector (MOP/DC/DA) and agree with them how and when you receive profile data. We provide AMR meter services to energy customers of all suppliers and provide a project managed service for installation.
  • If you already have AMR or half-hourly metering at other premises, then selecting AMR metering will allow you to have your portfolio of meters supported by the same meter and data provider, including your AMR and Half-hourly settlement meters and sub-meters.

By choosing a smart SMETS2 meter

  • The meter has the potential in future to connect directly to smart products within the premise
  • There is no need for you to agree a separate MOP contract
  • With a smart SMETS 2 meter, the polled data is provided as standard and used for billing, whereas profile data may be accessed on an ad hoc basis.

Interested in having an AMR meter installed?

If you’d like your current non half hourly (profile class 1 – 4) meter to be replaced with a new AMR meter, please contact us by sending us an email to

Interested in having a smart meter installed?

If you’d like to register your interest in having a smart SMETS2 meter, please let us know by raising a query via MyBusiness (selecting ‘Registering your interest in Smart’) and we'll get in touch as soon as we start installing in your area and for your meter type.

Smart Metering Installation Code of Practice

We follow a strict, Ofgem-approved code of practice to make sure you receive unbeatable service throughout the whole installation process.

COVID-19 update

We've put new procedures in place for everyone's safety. Our installers will:

  • wear gloves and visors during the installation,
  • adhere to strict hygiene measures,
  • follow docial distancing guidelines.

Check how we're staying COVID-19 secure 

Are smart meters safe?

The smart meters we use have been through rigorous testing and exceed every UK and EU safety standard. Public Health England states that “exposures to the radio waves produced by smart meters do not pose a risk to health”.

Is my data secure with smart meters?

Yes. Smart meters capture and store data about your energy use and you can choose whether we retrieve half-hourly, daily or monthly data. Whether we share details about your energy usage with other organisations is entirely up to you. The government is overseeing the smart meter rollout and has put rules in place to protect the data collected from your meter. As we would with a traditional meter, we'll hold some of your personal and business details on our systems in order to service your account.

How will the data be used?

The data that we get from smart meters allows us to provide you with more accurate invoices. We’ll also use it to help identify and tell you about products or services that may benefit you and get a better understanding of when our customers use energy.

What choices can I make about my data?

If you are classified as a micro business, you can choose how much information you share with us and how regularly we collect remote meter readings from your smart meter. It's worth bearing in mind a few points:

  • The more reads you share with us, the better we can help you understand your usage. We can also recommend tariffs and services that could help you use less energy and save you money.
  • If you don't choose a preference, we’ll collect your data from your smart meter on a half hourly basis. If you are a micro-business(1) we'll also ask you about this when you call to book your installation appointment.
  • If you are classified as a micro-business, you can opt out from half hourly reads. Please let us know your preference when we call you to book your appointment.
  • You can let us know if you change your mind about any of these preferences at any time.

CCS Framework membership benefits

Crown Commercial Service is delivering value for the nation through outstanding commercial capability and quality customer service. EDF Energy is one of the UK's largest energy companies and the largest producer of low-carbon electricity. Together, we're working to help public sector organisations simplify their energy purchasing, understand the market and save time and money. Find out more