Your guide to smart metering

View framework benefits

Smart (SMETS2) and AMR (Automatic Meter Reading) meters are available for non-domestic customers with the Profile Class 1 – 4.

These meter technologies are introduced nationally to help create the national energy infrastructure needed for a low carbon future.

If you are classified as a non-microbusiness, you are able to choose between having an AMR meter and a smart meter.

As a non-domestic consumer, if your supply at a premise is CT metered (with a current transformer), then you are unable to have a smart meter installed at that site. The supply will need an AMR meter instead.

Watch as Tamzin takes you through smart meters

What a new AMR meter or a smart SMETS2 meter will help to provide

  • AMR and SMETS 2 meters have the capability to record and store profile (Half Hourly) and polled (Monthly Read) data
  • Both offer the potential to end estimated bills, no meter readers or estimating energy use
  • Both can remain fully working following a change of supplier
  • Both provide the data needed to the energy industry to make more informed long term investment decisions which could save customers money and reduce CO2 emissions 

While there are some similar benefits associated with each, there are also some key differences.

By choosing an AMR meter

  • AMR metering is available for CT metered supplies as well as whole current metered supplies.
  • You will be able to select your preferred AMR meter operator and data collector (MOP/DC/DA) and agree with them how and when you receive profile data. We provide AMR meter services to energy customers of all suppliers and provide a project managed service for installation.
  • If you already have AMR or half-hourly metering at other premises, then selecting AMR metering will allow you to have your portfolio of meters supported by the same meter and data provider, including your AMR and Half-hourly settlement meters and sub-meters.

By choosing a smart SMETS2 meter

  • The meter has the potential in future to connect directly to smart products within the premise
  • There is no need for you to agree a separate MOP contract
  • With a smart SMETS 2 meter, the polled data is provided as standard and used for billing, whereas profile data may be accessed on an ad hoc basis.

Interested in having an AMR meter installed?

If you’d like your current non half hourly (profile class 1 – 4) meter to be replaced with a new AMR meter, please contact us by sending us an email to

Interested in having a smart meter installed?

If you’d like to register your interest in having a smart SMETS2 meter, please let us know by raising a query via MyBusiness (selecting ‘Registering your interest in Smart’) and we'll get in touch as soon as we start installing in your area and for your meter type.

Smart Metering Installation Code of Practice

We follow a strict, Ofgem-approved code of practice to make sure you receive unbeatable service throughout the whole installation process.

COVID-19 update

We've put new procedures in place for everyone's safety. Our installers will:

  • wear gloves and visors during the installation,
  • adhere to strict hygiene measures,
  • follow docial distancing guidelines.

Check how we're staying COVID-19 secure 

A bit more about smart - FAQ

Safety and data security

Are smart meters safe?

The smart meters we use have been through rigorous testing and exceed every UK and EU safety standard. Public Health England states that “exposures to the radio waves produced by smart meters do not pose a risk to health”.

Is my data secure with smart meters?

Yes. Smart meters capture and store data about your energy use and you can choose whether we retrieve half-hourly, daily or monthly data. Whether we share details about your energy usage with other organisations is entirely up to you. The government is overseeing the smart meter rollout and has put rules in place to protect the data collected from your meter. As we would with a traditional meter, we'll hold some of your personal and business details on our systems in order to service your account.

How will the data be used?

The data that we get from smart meters allows us to provide you with more accurate invoices. We’ll also use it to help identify and tell you about products or services that may benefit you and get a better understanding of when our customers use energy.

What choices can I make about my data?

If you are classified as a micro business, you can choose how much information you share with us and how regularly we collect remote meter readings from your smart meter. It's worth bearing in mind a few points:

  • The more reads you share with us, the better we can help you understand your usage. We can also recommend tariffs and services that could help you use less energy and save you money.
  • If you don't choose a preference, we’ll collect your data from your smart meter on a half hourly basis. If you are a micro-business(1) we'll also ask you about this when you call to book your installation appointment.
  • If you are classified as a micro-business, you can opt out from half hourly reads. Please let us know your preference when we call you to book your appointment.
  • You can let us know if you change your mind about any of these preferences at any time.

Your premises and installation

Will I be eligible for a smart meter?

To be eligible for a smart meter, your supply must meet a range of criteria such as being NHH, Profile Class 1-4. There may also be other technical metering reasons why your meter may not be eligible for replacement at this time.

Do I have to pay for the installation of a smart meter?

You won't have to pay upfront to have a smart meter installed. There will be an increase in the metering charges that are currently applied through your energy bill.

Do I need broadband connection for my smart meter? 

No. Smart meters transmit information on a separate wireless network, as they contain a GSM SIM card to send data via mobile GSM networks. They don't need a broadband connection to be active in your property.

Can I have a smart meter if the property is rented?

Gas & electricity meters belong to the energy supplier and, if the customer pays the bill, they are entitled to ask for a Smart meter.  However, Ofgem recommends they speak to the owner of the property first to ensure they are not in breach of their rental agreement. If the owner of the property pays the energy bills, then they will be the person who decides whether a smart meter is installed.

Who will install my smart meter? 

Our smart meter installers are fully accredited. Our team have received training at a level appropriate to the installation, including from a National Skills Academy for Power accredited provider or equivalent.

Is there any reason why a smart meter may not be installed?

Almost all our smart meter installations go ahead without a hitch. But every now and again we run into a problem which means we can’t fit one. There are various different reasons this could happen – it could be because after carrying out an inspection we found a health and safety problem, or that we need some extra equipment. If for any reason we are unable to install a smart meter at the time of your appointment, we will be in touch with you to explain what has happened and agree what will happen next.


Will I have to provide meter readings when I have a smart meter? 

No. Smart meters collect information remotely, so we’ll no longer need to ask you for meter reads. The more regularly we receive reads, the more specific we can be in helping you to become energy efficient. Rest assured we won’t share your consumption data with anyone. There may be times when we're unable to communicate with the smart meter. If this happens, we may contact you for a meter reading.

Reading your smart electricity meter

Your smart meter will automatically send us readings, but sometimes it can take a little while for your meter to start communicating with us or we're unable to communicate with the smart meter. If this happens, we may contact you for a meter reading.  If we need a reading, refer to the below instructions for your specific meter

Aclara (formerly GE) smart meter 
The screen you’ll need to view your energy usage is the Total Active Import screen. This is the default screen on your new Aclara (formerly GE) smart meter and you should be able to take a reading from this. If you need the screen illuminating press button B – it’s the blue button B to the right of the screen. Once the screen is lit, you’ll need to get back to the Total Active Import screen. You can do this by pressing button B a further four times. If you get lost and can’t find the screen you need, just keep pressing button B until you reach the Total Active Import screen. Make a note of the information on the screen, including the zeros, as this is your meter reading you’ll need to submit if your smart meter isn’t yet communicating with us.